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  • EUR +44 203 301 9310
  • INT +61 3 8566 7680

Frequently Asked Questions

Q: Who are GO Markets?

A: GO Markets Pty Ltd is a registered AFS Licence holder. See About Us for more details.

Q: Where is my money held?

A: Funds are deposited into a client trust account at National Australia Bank in accordance with ASIC regulations.

Q: Is there a minimum account balance?

A: Yes, there is a minimum of $500 as an initial deposit to your trading account.

Q: How do I deposit funds?

A: There are several options for depositing funds, including BPAY & direct deposit. See the Funding Options page for more details.

Q: How do I withdraw funds?

A: Simply complete the one-time manual withdrawal form that can be found here and return it to us to funding@gomarkets.com.au before 1PM AEST for same day processing. Alternatively, you can also choose to nominate a bank account if you wish conduct regular withdrawals in the future via our online form.

Q: Can I open an account with GO Markets?

A: We are able to accept clients from across the globe, however there are a few exceptions. To check if you are eligible for an account with GO Markets, please contact us.

Q: Why does the demo only last for 30 days?

A: The MetaTrader 4 demo is only a basic overview to show how the platform works. You can get on the free live platform by opening an account.

Q: Can I trade micro & mini lots?

A: Yes - You can trade foreign exchange (Forex) to as low as 0.01 lot (1,000 of base currency).

Q: What is your leverage?

A: Forex leverage through MetaTrader is set to 100:1 as standard, but can be increased to 500:1 upon request.

Q: Do you have a 24-hour desk?

A: While the markets are open, MetaTrader 4 clients can contact our support team for execution only trades 24 hours a day at the number provided to them at the time of opening the account or by the details found on the contact us page of this website.

Q: What currency is my account held in?

A: You can open an account in either AUD, USD, EUR, GBP, NZD or SGD.

Q: What time zone are the charts in MetaTrader 4/What is the GMT offset?

A: MetaTrader 4 charts are set to be GMT+3. There are indicators available to change this through the MQL4.com community.

Q: What time is the daily server restart?

A: As part of the standard features of the MetaTrader 4 platform, the server performs a daily optimisation and restart. The Live server will restart at 01:50 server time and the demo at 03:32.

Q: Why does my platform not perform the live update?

A: The current build is 509, which was released on 24 June 2013. The most common cause for live updates not running automatically is down to the version of Windows you are using. Clients using Windows Vista, Windows 7 or 8 will need to ensure that MetaTrader 4 is set to ‘Run as an Administrator’ so that it can perform the live updates required as and when they are released. To set the platform to run in this way, right click on your desktop icon, and choose properties. Once the menu appears in the tab called ‘compatibility’ you can set the platform to run as administrator in the Privilege Level section.

Q: What is the minimum stop/limit order distance?

A: Pending orders can be placed 3 pips (30 points) away from the current market price.