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Q: Who are GO Markets?
A: GO Markets Pty Ltd is a registered AFS Licence holder. See About Us for more details.
Q: Where is my money held?
A: Funds are deposited into a client trust account at National Australia Bank in accordance with ASIC regulations.
Q: Is there a minimum account balance?
A: No. You can open the account with a zero balance.
Q: How do I deposit funds?
A: There are several options for depositing funds, including BPAY & direct deposit. See the Funding Options page for more details.
Q: How do I withdraw funds?
A: Simply email our accounts department with your withdrawal form including all your account details available here.
Q: Why does the demo only last for 30 days?
A: The MT4 demo is only a basic overview to show how the platform works. You can get on the free live platform by opening an account.
Q: Can I trade micro & mini lots?
A: Yes - You can trade FX to as low as 0.01 lot (1,000 of base currency).
Q: What is your leverage?
A: FX leverage through MetaTrader is set to 100:1 as standard, but can be increased to 500:1 upon request.
Q: Do you have a 24-hour desk?
A: Yes, MetaTrader4 clients can contact one of our liquidity providers directly for execution only trades 24 hours at the number provided to them at the time of opening the account.
Q: What currency is my account held in?
A: You can open an account in either AUD, USD, EUR, GBP or NZD.
Q: What time zone are the charts in MT4/What is the GMT offset?
A: MetaTrader4 charts are set to be GMT+2. There are indicators available to change this through the MQL4.com community. Please contact us for more information. Q: What time is the daily server restart?
A: As part of the standard features of the MT4 platform, the server performs a daily optimisation and restart. The Live server will restart at 02:50 server time and the demo at 04:32.
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